Customer Suport
Need Help? We’re Here for You.
If you have a payment question, issue, need help making a payment or want to request a kiosk - you’re in the right place. Check our FAQs below for quick answer or fill out the Support Form and our team will get back to you as soon as possible.
For immediate assistance with a live support representative, call us at 1-888-427-9869.
Frequently Asked Questions
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How do I remove my mobile app account?
To request account removal, open the app, go to your profile, and select Request Account Removal.
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How do I remove a specific bill/account from the mobile app?
Select the bill or account you want to remove, scroll to the bottom of the screen, and tap Remove Account. Then confirm your selection to complete the removal.
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What should I do if I lost money at a kiosk?
Contact customer support at 888-427-9869 with the kiosk location, date, and amount entered. Our team will investigate and help resolve the issue.
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How can I get a receipt for my payment?
Receipts are provided at the time of payment and may also be available in the app. If you need a copy, contact support at 888-427-9869 with your payment details.
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How do I sign up for DWSD Easy Pay?
You can enroll through the DWSD website or your biller’s payment portal. You’ll need your account number and payment information to get started.
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What happens if my check payment bounces?
If a check is returned due to insufficient funds, additional fees may apply. You will need to submit a new payment and may need to contact your biller for next steps.
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Why hasn’t my payment posted?
Payments may take time to process and post. If it has been longer than expected, contact customer support at 888-427-9869 for assistance.
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How can I request a kiosk in my area?
You can submit a kiosk location request by contacting our team with the suggested location. Requests are reviewed based on demand and feasibility.
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What should I do if I paid the wrong biller?
Contact customer support as soon as possible at 888-427-9869. We will review your payment and guide you on the available next steps.
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What should I do if my check is stuck in a kiosk?
Please contact support at 888-427-9869 with the kiosk location and time of your transaction so we can investigate and assist.
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How do I download the mobile app?
The app is available in the Apple App Store and Google Play Store. Search for DivDat Payment Network in the app and follow the instructions to install it on your device.
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What should I do if my card is stuck in a kiosk?
Contact customer support immediately at 888-427-9869 with the kiosk location and time of your transaction. We will assist with next steps to recover your card.
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Why can’t I make an international payment?
International payments are not currently supported. Payments must be made using U.S.-based accounts or accepted domestic payment methods.