What major billers are saying about the self-service payment kiosks:
"At DTE, we're committed to providing the best experience possible for all of our customers - enabling them to interact with us the way they want- and the payment kiosk program is one example of how we're able to do that. The payment kiosks are placed in conveniently located and secure locations so all of our customers, especially those who do not have easy access to transportation, have the ability to make payments, for free, using the payment method they choose. Because payments are immediately reflected in customer accounts, the program has also helped our customers and our company avoid costly shut-offs."
-David Johnson, Senior Vice President, Customer Service DTE Energy
“I am Wayne County Treasurer Eric Sabree and we are pleased to offer taxpayers a new, free and convenient way to make delinquent tax payments. Many Taxpayers told us it was burden to have to travel to the Treasurer's office, pay for parking and wait in line to make payments. We have taken action by joining a Kiosk network in many locations throughout Metro Detroit. There are forty locations where payments can be made at kiosks and more locations are being added in 2017. We have kiosks located in our offices so you don't to wait in line to make a payment. It is very important for people to stay current on their payment plans. The Kiosks accept credit cards, checks or cash and payments can be made in just a few minutes with a simple touch-screen instruction. Since introducing the kiosks for our pilot program1 more than ten thousand people have used the kiosks to make payments or look up the status of their payments without having to travel downtown. The Wayne County Treasurer is pleased we have brought this safe, convenient, free option to you to make staying current on your payments even easier.”
- Eric R. Sabree, Wayne County Treasurer
“We want to give our customers the convenience that the 28-location DivDat Kiosk Network offers. No longer will our customers have to wait in line at a DWSD Customer Care Center to pay their water bill, or rearrange their schedule to come to our centers. Many of the kiosk locations are open seven days-a-week. Expanding our bill payment locations, conveniently near our customers’ home or work will help them avoid late payments. We are pleased to join DTE Energy and the Wayne County Treasurer's Office on the DivDat Payment Kiosk Network.”
- Gary Brown, DWSD director
“I have worked with the DivDat Kiosk Network team in my capacity at the County and City and was very pleased to have the City Treasurer’s office online live with DivDat effective July 11, 2017. The process of information technology integration, adoption of our unique City business and tax collection rules and protocols went smoothly and swiftly. We are very pleased with the DivDat Kiosk Network relationship and our taxpayers are enthusiastically endorsing this payment method."
- Christa J. McLellan, Deputy CFO/Treasurer City of Detroit