Handling walk-in bill payments is an extremely important customer service function for utility service providers. Accepting these payments by traditional walk-in cashiering methods is time consuming and takes away from other revenue generating and customer service activities. 

Sky rocketing personnel and back office costs are an ever-growing concern and with underbanked and unbanked households in the US reaching nearly 25%, most customers are forced to wait in long payment lines to make simple bill payments. These challenges have led many utility and government executives to ask themselves, “How do we better serve our customers without hampering our staff and increasing operational costs?” 

DivDat’s kiosk payment option is the best way to make paying bills with cash convenient for you and your customers. 

Strategically placed kiosks provide underserved or unbanked consumers a convenient cash option for paying their bills. Your customers can pay their bills using the self-service kiosk method and lessen the workload for your cashiering staff.

Unlike many vendors that focus on a single type of software or hardware product, DivDat provides a turnkey payment solution by combining all of the aspects necessary to your optimal solution such as:

• Hardware
• Software
• Installation
• Service
• Collection
• Maintenance
• Repair
• Processing
• Technical Support

Consider DivDat your customer service partner, working with you to implement and expand the customer service model of the future. We’re not looking for kiosk customers – we’re looking for utility providers that want to team with us and local retailers in the community to successfully implement a community wide program that gives your customers the freedom and convenience they demand (and expect). Having successfully implemented programs like this already, DivDat is uniquely poised to shepherd the entire process.

DivDat collaborates with client billers to provide a fully managed bill payment solution delivered through a network of kiosks complemented by an optional integrated mobile payment solution. DivDat provides the managed service to multiple billers in each metropolitan area it serves. Each biller is enabled and customized to present a unique branded experience to their customers on the kiosk.

Kiosks are “always on” and provide seven-day per week/24-hour bill payment opportunity limited only by access and operational hours of the installation location. DivDat provides real-time monitoring and management of all kiosks in the network. Our proprietary technology and integrated processes maximize kiosk availability through proactive cash management and sensor service alerting. The real- time nature of this process enables DivDat to dispatch an armored car or a service technician to a kiosk before an actual hard down condition or service interruption is presented, avoiding a potential inconvenience to payers.

• Reduce costs
• Expand walk-in payment options
• Increase customer satisfaction
• Optimize staff time
• Improve transaction speed
• Empower customers to control own payment experience

• Offer convenience to customers
• Real time posting of payments
• Multiple Language capability
• Decreases customer wait time
• Provides a unique and easy utility bill payment solution
• Indoor and outdoor models available
• Accepts cash, personal checks, credit & debit cards.

Please contact our business development team for more information on products and services.