Media Post
Ft. Wayne Ind. City Utilities Indoor Kiosk
Mar 08, 2023

Detroit’s DivDat Opens Payment Kiosks in Fort Wayne

By Jake Bekemeyer | DBusiness

Diversified Data Processing and Consulting (DivDat), a Detroit-based omnichannel bill payment and processing company, has unveiled its bill payment kiosks at the Fort Wayne City Utilities building in Fort Wayne, Ind.

Working with City Utilities, DivDat’s bill payment kiosks provide residential and commercial customers with additional convenient and official self-service payment options, are multilingual, and accept cash, personal and business checks, as well as credit or debit cards for payment.

“City Utilities continually looks for ways to improve customer support and to provide more convenient payment options for our customers,” says Abigail Welch, chief customer officer for Fort Wayne City Utilities.

“The DivDat bill payment kiosks are an official payment channel that allow customers to pay with cash, check, or card, in-person, on a self-service, walk-up basis, when it’s convenient for them. We will continue to bring more flexible self-service payment options in the future, with the possibility of including more bill payment kiosks in additional convenient locations, city-wide.”

The free-standing bill payment kiosk is located indoors at the City Utilities building and is available during normal customer service hours. One additional kiosk has been mounted through-the-wall and can accommodate walk-up bill payments from outside the building.

City Utilities customers can pay bills on this outdoor payment kiosk 24 hours each day, 7 days per week, from the Berry Street building approach. Cash and check payments are free when paid on the DivDat kiosk. Credit and debit card transactions cost $2.99 to process.

Bills paid on the DivDat Bill Payment Kiosks post to Cities Utilities accounts in real-time. Receipts can be printed, emailed, or texted, and represent official forms of payment. City Utilities treasury staff will benefit from streamlined reconciliations and less manual data entry. In aggregate, these efficiencies help allow City Utilities staff to better serve their customers.

“We thank City Utilities for selecting DivDat to help provide more convenient and secure ways for the residents and businesses of Fort Wayne to pay their utility bills,” says Jason Bierkle, president and CEO of DivDat. “We look forward to growing our relationship with City Utilities, and to helping more Fort Wayne area essential billers join the DivDat Payment Network, in an effort to bring additional convenience to shared consumers.”

DivDat’s multi-biller Payment Network gives municipalities and their departments, energy companies, and other essential billers a common platform to present consumers with property-specific accounts and shopping cart functionality for a more convenient bill payment experience.

Consumers can add billers and accounts to their payment profiles, schedule payment reminders, or opt-in to autopay or text-to-pay functionality. Local area DivDat Payment Networks are scalable and selectable on DivDat’s Bill Payment Kiosk, on the DivDat Mobile App, and on its consumer web pay portal.

For more information on DivDat’s Payment Network, click here.


Link to original article: