By GRACE TURNER | DBusiness – Detroit-based DivDat Kiosk Network today announced it now offers its services for Detroit’s 36th District Court. The company’s no-fee kiosk network will allow individuals with outstanding debt owed to the court to be able to pay on one of 50 kiosks without having to travel to the courthouse.
Those using the kiosks can pay outstanding tickets by either typing their name or scanning the barcode of their drivers’ licenses. The kiosk will automatically display balances owed and are linked in real time with the court’s case management system, to provide amounts owed as well as printed or emailed payment receipts.
“We applaud Chief Judge Nancy M. Blount and her court administrator, Kelli Moore Owen, for embracing this proven technology to enhance customer service, saving both time and money while also increasing the propensity of ticket holders to pay,” says Jason Bierkle, president of DivDat.
“For the first time, people will be able to pay their fines at a convenient no-fee kiosk location in their neighborhood and not have to travel downtown, pay to park, go through security, and wait in a line to pay.”
The court is one of the busiest in Michigan and the first to offer the service. The offering is expected to increase collections and help reduce costs of collections and provide other ancillary savings.
“The 36th District Court is embracing this technology to make payment methods more convenient for people and potentially increase collections,” says Blount. “We are pleased to bring the convenience of the kiosks to this process, allowing people to use credit cards or cash to pay their fines without having to come to the court.”
About 100,000 people per month pay their DTE Energy and Detroit Water bills, Wayne County delinquent taxes or current city of Detroit taxes, and other city of Detroit bills including personal property taxes, Renter’s Escrow Program, and other programs through the DivDat Kiosk Network. The court is the latest agency to join the system.
“The Kiosk corporate and government users have worked with us to create a unique customer service model in a public-private alliance dedicated to leveling the ‘paying’ field by charging no fees to consumers to pay their bills,” says Bierkle. “We are very proud of these organizations, and we are working hard to reduce agency fees by adding additional agencies to the network and other efficiencies.”
DivDat is a national, privately-held company with production offices in Ferndale. It was founded in 1971 as a print and mail invoicing and payments company and has pioneered various payment methods since then.
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