Commercial Network

Times have changed. So have your customers.

The DivDat Kiosk Network (DKN) delivers a proven model of efficiency, convenience, reliability and effectiveness in collecting current and delinquent taxes, water bills and energy bills for municipal authorities and utilities. We have created a comprehensive solution that goes well beyond the scope of a Kiosk machine and embodies a program and process that serves major billers and their customers alike.

DivDat Kiosks deliver high-degrees of satisfaction to both billers and their customers. We are low cost to billers, No-Fee to Consumers, offer real-time use, reliability, ease of use and simple convenience that are hallmarks of our proprietary kiosk program.

Low initial-cost provider, does not mean low-cost collections.

Initially our model may not appear to be the low-cost kiosk service. There are other models that disregard customer satisfaction, usage and sponsor so-called convenience fees. All of these models may offer lower initial costs than the DivDat Kiosk model. The problem is these models also foster dissatisfaction resulting in idle kiosks and ultimately project failure.

The DivDat Kiosk Model requires a commitment and investment from major billers who want to better serve their customers AND drive down collection costs over time. There are a host of other associated factors (overhead, infrastructure, overtime, reconciliation, cash pick-ups, etc.) that drive down per transaction costs.

Launching the DivDat Kiosk Model with a major energy company in Detroit may have placed the convenient kiosks at the high-end of their collection cost model. By working in collaboration with their customer satisfaction team, satisfaction ratings have risen dramatically and the cost per transaction is now among the lowest cost per walk-in payment model.

Similarly, for a major property taxing authority, kiosk collection costs are dropping while customer satisfaction is rising. The DivDat model of dropping costs and increasing usage with rising satisfaction is captured in actual performance metrics. These results are similar for all DivDat Kiosk Network alliance billers. That’s a tangible bottom line result of the DivDat Kiosk Network difference.


Self-Serve, Fee-Free, Bill Payments

The DivDat Kiosk Network (DKN) in the Detroit Area consists of many kiosks located primarily in Detroit, Wayne County and suburban locations.

The volume of kiosks are about evenly dispersed and deployed among retail stores and community centers, many with extended hours (some 24/7) that are convenient, safe and well-lighted.

Omni-Channel Payment Model

The DivDat Omni-Channel Payment Model provides billers with a one-stop solution for all invoicing and collection of payment needs. Payors benefit from a multitude of options that makes payments easy and convenient.
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Southeast Michigan DKN Kiosk Locations


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DTE Energy Payment Centers
Multiple Kiosks


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City of Detroit
Multiple Kiosks


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Wayne County Treasurer's Office Payment Centers
Multiple Kiosks


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Rite Aid Stores
Multiple Kiosks


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The Detroit Water and Sewerage Department
Payment Centers - Multiple Kiosks


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Independent Retailers
Multiple Kiosks


Community Center Locations



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Northwest Activities Center
A City-Owned gym/community center

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Focus: Hope
A career center helping the disadvantaged

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Samaritan Center
A faith and family-based support center

500

Transactions averaged per month per kiosk.

Some kiosks are placed to meet geographic requirements and don’t always get 2,000 monthly transactions, and some are over 2,000. The range should be from 500 per month to 4,500 per month.

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DivDat Location Balance



DKN has worked to achieve a beneficial balance of locations, keeping in mind we help those who:

  • Are working multiple jobs
  • Are working difficult hours preventing them from visiting a payment center
  • Are transportation challenged who may take public transportation to pay bills
  • Are without access to high-speed internet for payment and cash preferred.

Biller Benefits

  • Utility Industry and Municipality Best Practices
  • Single reconciliation channel for payments
  • No need to manage technology, obsolescence, support
  • No requirement to find and place kiosks
  • Ability to attract other stakeholders to reduce cost over time
  • Socially popular vehicle to help and undeserved market segment that will be displaced by technology
  • Reaches the electorate with dignity and respect, enabling self-service

DKN Experience:

  • Utility Industry and Municipality Expertise
  • Multiple billers
  • Hardware/Kiosk products
  • Installation
  • Maintenance and support
  • Application and user experience and ambassadors
  • Network management
  • Information security
  • Operation
  • Payment and credit
  • Reporting and reconciliation

Cash

Kiosks accept US currency, reject counterfeits, and store the cash in a secure safe with ATM-style locking mechanisms.

Card

Kiosks accept credit cards and debit cards processed as credit, DivDat is 3.2 PCI compliant, and the kiosks include a secure cellular connection so billers don’t have to extend their PCI compliance footprint.

Personal Checks

Checks are scanned and converted to ACH and the check is returned to the payer for security. Includes an external scanner to scan an assortment of bar code or OCR. Receipt printer is complemented with e-receipts text or emailed to payers.


Biller Benefits

  • Utility Industry and Municipality Best Practices
  • Single reconciliation channel for payments
  • No need to manage technology, obsolescence, support
  • No requirement to find and place kiosks
  • Ability to attract other stakeholders to reduce cost over time
  • Socially popular vehicle to help and undeserved market segment that will be displaced by technology
  • Reaches the electorate with dignity and respect, enabling self-service

DKN Experience:

  • Utility Industry and Municipality Expertise
  • Multiple billers
  • Hardware/Kiosk products
  • Installation
  • Maintenance and support
  • Application and user experience and ambassadors
  • Network management
  • Information security
  • Operation
  • Payment and credit
  • Reporting and reconciliation

Cash

Kiosks accept US currency, reject counterfeits, and store the cash in a secure safe with ATM-style locking mechanisms.

Card

Kiosks accept credit cards and debit cards processed as credit, DivDat is 3.2 PCI compliant, and the kiosks include a secure cellular connection so billers don’t have to extend their PCI compliance footprint.

Personal Checks

Checks are scanned and converted to ACH and the check is returned to the payer for security. Includes an external scanner to scan an assortment of bar code or OCR. Receipt printer is complemented with e-receipts text or emailed to payers.

Location Request

Is there a location you would like to see a kiosk? Let us know.


Location Request

Is there a location you would like to see a kiosk? Let us know.


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Testimonials

Find out what people are saying about the DivDat Kiosk Network.

Kiosk Icon

Kiosk Solutions

Learn more about DivDat Kiosk Network and other payment solutions.

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Communities

Pay multiple bills right in your neighborhood.

testimonials icon

Testimonials

Find out what people are saying about the DivDat Kiosk Network.


Kiosk Solutions

Kiosk Solutions

Learn more about DivDat Kiosk Network and other payment solutions.


Image

Communities

Pay multiple bills right in your neighborhood.