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Case Study: From DIVDAT, New Solutions For the Collections Industry |
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Challenge:
As one of the country's largest outsourced providers of collection letters, DIVDAT is well aware of the need for companies to improve the deliverability of their letters and enhance the efficiency of call center efforts. In light of this, we've recently implemented two new technologies, Return Mail Management and DiversiTrack...
Solution:
With Return Mail Management, undelivered mail is directed (via the return address) to a DIVDAT-hosted post office box. We then determine the reason why the letter was undeliverable and feed the data directly to a client's mail system. This lets the client correct the address or delete it from further mailings, thereby reducing printing and postage costs.
Solution #2:
With DiversiTrack, we affix a bar code to return envelopes for scanning by the USPS. When a consumer mails a remittance check, DIVDAT is able to determine when it enters the postal system and track its progress as it makes it way to the client. With this knowledge, debtor's names can be automatically deleted from the call center dialing system, thereby reducing unnecessary calls, and their costs. In addition, bar codes affixed to the outgoing mail provide proof that critical letters were mailed to debtors.
What's more, most call centers are paid a percentage of the collections they make. So by deleting calls to debtors whose checks are in the mail, companies can prevent paying commissions on payments that have already been made.
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