billOnline Electronic Bill Presentment & Payment (EBPP)

eBillElectronic Bill Presentment (EBP) is an essential feature of the billOnline EBPP System and complementary to our Print and Mail Services. Our clients choose to provide access to archived documents to their Customer Service Staff and to individual customers. With DIVDAT’s hosted EBP service, DIVDAT stores exact replicas of the documents we have produced for you, such as statements, letters, invoices, and notices in PDF format and provides a secure log in for searching and viewing.

We offer several optional configurations including: integration with billOnline EBPP, web service integration with your Customer Information System, integration with your existing bill payment system, Customer registration and log-in, eMail Notifications, eDocument Notifications, return PDF images via SFTP for archival on your internal systems.

Empower your customers by allowing them to:

  • Enroll in paperless billing with eMail, eDocument or SMS Text notifications
  • Pay bills via credit, debit and ACH payment methods
  • Make one-time payments, schedule one-time future payments, split payment profiles, or enroll in recurring payments online (Auto-Pay)
  • Link and pay multiple accounts with a single login
  • View current and historical utility bills with Electronic Bill Presentment
  • View usage graphs
  • Submit online customer service forms such as High Consumption Inquiries or Change of Mailing Address

Empower your customer service representatives by allowing them to:

  • Stay engaged with all pending transactions in real time
  • Account lookup with tools for making payments
  • Edit account information and void transactions
  • Upload newsletters or other electronic marketing material
  • Customize and manage the FAQs
  • Manage important announcements on the welcome screen
  • Consolidated reporting dashboard for all DIVDAT Payment Solutions

Please contact our business development team for more information on products and services.