CashLINCTM is DIVDAT's proprietary data integration,
notification and response system, a comprehensive receivables management communications
tool for companies in the collections, utilities, financial services, insurance
and telecommunications fields, among virtually all others.
CashLINC's development was driven by the growing demand for Preferential Communications,
a customer service initiative that allows a demographically diverse group of consumers
to dictate how they would like to be contacted, whether by voice message, e-mail,
text message, fax, electronic bill presentment or traditional print & mail, and
how they would like to respond. CashLINCTM is
essentially a "full circle of communication" with the consumer, implemented through
a single vendor and data feed for simplicity and cost effectiveness.
For the CashLINCTM client, DIVDAT serves as
the single point of contact for all data communications, distribution and retrieval,
allowing a company to efficiently communicate with its constituents and customers,
while managing all necessary data processing and management on the back end.
- A company simply uploads their confidential data to a secure server,
where it is then archived into the CashLINCTM Vault by DIVDAT. This data is then
available for distribution, storage, retrieval, processing, analysis, reporting,
etc., at any time.
- Using this data, CashLINCTM executes
a customer-driven preferential communication or notification, which can take the
form of a voice message via phone, an electronic bill presentment, e-mail, cell
phone text message, fax, or the traditional print-and-mail delivery method.
- This will automatically trigger a customer response request to: pay
a bill, update an account, call customer service…whatever the desired action might
be.
- The customer then responds: he or she pays the bill online, remits
payment through mail, visits an electronic kiosk somewhere, or places a phone call.
- DIVDAT records each response, then executes the data processing needed
to fulfill it.
- Lastly, the company that issued the initial notification receives
the completion of the request: receipt of funds invoiced, requested data, or a follow-up
response from the customer.
This comprehensive solution will enable our clients to Get Paid Faster, increase
customer service through preferential communications, and - depending upon the volume
of communications generated -could potentially save millions of dollars.
CashLINCTM will change the way forward-thinking
companies get paid and stay connected to their customers.