Interactive Voice Response (IVR) is a telephony technology in which your customer uses a touch-tone telephone to interact with your database to acquire or enter information.
DIVDAT clients use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a live person.
DIVDAT's IVR technology can also be used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.
As with all of DIVDAT's service, all data and correspondence are entered into your database, available for reporting, analysis and retrieval.